Broker or Agent?
Nolan O'Connor
| 13-10-2025
· News team
Hey Lykkers! Have you ever felt totally lost trying to figure out which insurance plan to pick? I get it — insurance can be confusing, and diving into policies alone often feels like decoding a secret language.
That's where a good insurance agent or broker comes in. But wait, how do you know who to trust? How do you find someone who actually has your back and helps you make smart choices?
Let's chat about that. Picking the right insurance agent or broker can make all the difference between feeling stressed and feeling confident about your coverage. So, buckle up — here's your friendly guide on how to choose the best one for you.
"A good insurance broker is like a navigator for your financial risks," says Joanne M. Kilgannon, a licensed insurance strategist in the U.S. "They ensure clients understand coverage options and make decisions that truly protect them."

What's the Difference Between an Agent and a Broker?

First things first: understanding the roles.
Insurance Agent: Usually represents one or more insurance companies. Their job is to sell policies from those companies. Think of them as company ambassadors.
Insurance Broker: Works independently and can shop around multiple insurance providers to find the best fit for you. They act as your advocate.
Knowing this helps you decide which kind of professional suits your needs better.

Steps to Choose the Right Insurance Agent or Broker

Step 1: Identify Your Needs
Before hunting for an agent or broker, get clear on what you want insured and why. Are you looking for health, auto, home, or life insurance? Or maybe business coverage?
Knowing your priorities and budget helps narrow down specialists who focus on your area — not all agents or brokers handle every type of insurance.
Step 2: Check Credentials and Licensing
This one's crucial. Every insurance agent and broker must be licensed by the state they operate in. Licensing ensures they've passed exams and met basic standards.
You can verify licenses online through your state's insurance department website. It's a simple step that weeds out fraudsters or underqualified people.
Step 3: Ask for Recommendations and Read Reviews
Friends, family, and colleagues are great sources. If someone you trust had a good experience with their agent or broker, that's a good sign.
Don't forget to look up online reviews and testimonials too. Websites like Better Business Bureau reviews can offer insights into professionalism and reliability.
Step 4: Interview Potential Agents or Brokers
Don't just pick the first person you meet. Treat it like a job interview. Ask questions like:
- How long have you been in the insurance business?
- What kinds of policies do you specialize in?
- How do you help clients choose the right coverage?
- Can you explain complex terms in a simple way?
- How do you handle claims and customer service?
- What are your fees or commissions?
A good agent or broker will be patient, clear, and honest in their answers. If they rush or dodge your questions, that's a red flag.
Step 5: Evaluate Their Communication Style and Availability
Insurance is not a set it and forget it thing. You'll want someone who's easy to reach when questions pop up — whether by phone, email, or in person.
Also, notice if they explain things in a way you understand or if they use confusing jargon. The right agent/broker makes you feel comfortable and informed.
Step 6: Compare Quotes and Coverage Options
One advantage brokers have is access to multiple providers. Even some agents can offer choices if they represent several companies.
Make sure to compare not just price but what the policy covers, deductibles, limits, and exclusions. Sometimes a slightly higher premium means much better protection.
Step 7: Trust Your Gut
At the end of the day, trust is everything. You want someone who genuinely cares about your needs, not just making a sale.
If you feel pressured or uneasy, walk away. A great agent or broker will respect your decision-making pace.

Bonus Tip: Keep the Relationship Alive

Once you find your person, keep in touch. Your insurance needs can change with life events like marriage, buying a house, or starting a business.
A proactive agent or broker will check in periodically to make sure your coverage still fits you.

Wrapping Up

Lykkers, choosing the right insurance agent or broker is about more than just policies and prices. It's about finding a trusted partner who guides you through the complicated world of insurance with clarity and care.
Take your time, ask questions, and lean on recommendations. When you get it right, you'll sleep better knowing your insurance is in good hands. Got a story about a great (or terrible) insurance experience? I'd love to hear it! Until next time, stay protected and confident.